Amazon Connect makes it easy to setup and manage a customer contact center, so companies of all sizes can provide reliable customer engagement at scale. The integration between Freshdesk and Amazon Connect will enable customers to have a seamless experience between the customer support product and the new contact center service from AWS. Their ability to execute quickly, a strong focus on customers and a complimentary helpdesk product resulted in an integration that many growing companies will find beneficial." "We knew that our customers would want integrations between Amazon Connect and other key technologies they rely on, so Freshdesk was a natural fit. "Freshdesk has been a long-time APN Partner, not just building integrations but also hosting their products with AWS," said Pasquale DeMaio, Principal Product Manager, Amazon Connect. Freshdesk is among the first AWS Partner Network (APN) Partners to support the new product. Freshdesk, the leading provider of cloud-based customer engagement software, today announced an integration with Amazon Connect, a new cloud-based contact center service from Amazon Web Services (AWS).
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